Personal Data Protection

Mcity88 Privacy Policy – Malaysian Player Personal Data Protection

Mcity88 takes your privacy seriously. This document clearly explains what data we collect, how it is used, who can access it, and your rights as the owner of that data.

Last updated: 1 June 2026
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Your data is not a product
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Note: This Privacy Policy applies to all users of the mcity88.vip website, the mcity88 mobile app, and all related services. By using any mcity88 platform, you agree to the data protection practices outlined in this document.

1 Introduction

Mcity88 understands that your trust in us depends not only on the quality of our games or the speed of our transactions — but also on how we handle the personal information you entrust to us. This Privacy Policy is written clearly and concisely so that every member in Malaysia can understand their rights without needing legal assistance.

Under Malaysian law, mcity88 complies with the Personal Data Protection Act 2010 (PDPA) and all related regulations governing the collection, processing, and use of personal data. This means there are strict guidelines on what we can and cannot do with your data.

We do not treat your data as an "asset" to be sold or traded. To us, members' personal data is information entrusted to us for a specific purpose — and we will honour that trust.

2 Personal Data We Collect

Mcity88 only collects data that is strictly necessary to provide a secure, compliant, and high-quality service. Below are the types of data we collect and their purposes.

Data Type Examples of Information Primary Purpose
Identity Data Full name, date of birth, IC/passport number KYC verification, fraud prevention
Contact Data Email address, phone number Account communications, security alerts
Financial Data E-wallet details, registered bank account Deposit and withdrawal processing
Technical Data IP address, device type, web browser Account security, fraud detection
Usage Data Games played, betting history Platform optimisation, responsible gaming
Communication Data Chat logs with customer support Dispute resolution, quality control
  • Data is collected directly from you during registration, platform use, or when contacting customer support.
  • Some technical data is collected automatically through cookies and similar tracking technologies while you use the platform.
  • Third-party data such as age verification or financial criminal record checks may be obtained from legitimate agencies for legal compliance purposes.

3 How mcity88 Uses Your Data

The data we collect is used solely for legitimate and stated purposes. We will not use your data for any other purpose without obtaining your consent first, except where required by law.

  • Account Operations: Creating and managing member accounts, processing logins, and verifying identities.
  • Financial Transactions: Processing deposits and withdrawals, verifying payments, and identifying any unusual activity.
  • Platform Security: Detecting and preventing fraud, unauthorised access, and behaviour that violates our terms of use.
  • Customer Support: Providing relevant assistance when you contact the mcity88 support team.
  • Legal Compliance: Meeting reporting obligations under anti-money laundering laws and data protection regulations.
  • Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience.

mcity88 will only send you marketing communications if you have given explicit consent during registration or in your account settings. You may withdraw this consent at any time.

4 Data Sharing with Third Parties

Mcity88 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your data — and we will explain each one clearly.

  • Payment Providers: Required transaction details are shared with payment providers (DuitNow, Touch 'n Go, GrabPay, FPX) solely to process your transactions.
  • Game Providers: Anonymous member IDs (not real names) are shared with game providers to enable gaming sessions to function.
  • Authorities: mcity88 will disclose data when required by law, court order, or a legitimate investigative request from the relevant authorities.
  • Technical Service Providers: Infrastructure and security providers bound by strict confidentiality agreements may access certain data in the course of performing their duties.

All third parties that receive mcity88 member data are required to uphold data protection standards as stringent as mcity88's own internal standards. We conduct regular audits to ensure compliance.

5 Personal Data Security

Protecting your data is more than a legal obligation for mcity88 — it is part of our identity as a trusted platform. We implement multiple layers of technical and procedural security to safeguard your data against unauthorised access, disclosure, alteration, or destruction.

  • 256-bit SSL encryption for all data transmitted between your device and mcity88 servers.
  • Data stored in databases is also encrypted using the latest industry standards.
  • Role-based access control ensures that only authorised staff can access sensitive data.
  • Regular security scans and penetration testing by independent third parties.
  • Real-time monitoring systems to detect and respond to any security threats.
  • Automatic data backups at geographically separate data centres to ensure service continuity.

6 Cookies & Tracking Technologies

The mcity88 website and app use cookies and similar technologies to enhance your experience, secure your session, and understand how our platform is used.

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform (pages visited, time spent) to help us make improvements.
  • Functional Cookies: Saving your preferences such as language, display settings, and stored login details for a smoother experience.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the mcity88 platform.

7 Your Rights as a Data Subject

Under the Malaysian Personal Data Protection Act, you have several important rights regarding your personal data held by mcity88. We are committed to making it easy for you to exercise these rights.

8 Data Retention Period

Mcity88 only retains your personal data for as long as it is needed for the stated purposes or as required by law.

  • Active account data is retained for the duration of your membership plus 7 years after account closure for legal compliance purposes.
  • Financial transaction records are retained for a minimum of 7 years as required by financial and tax laws.
  • Customer support communication logs are retained for 2 years for quality control and dispute resolution purposes.
  • Technical data such as access logs is retained for a maximum of 12 months for security and investigation purposes.
  • Data that has passed its retention period will be securely destroyed using methods that comply with data security standards.

9 Minor User Protection

Mcity88 strictly prohibits registration or use of the platform by individuals under 18 years of age. We enforce age verification procedures through our KYC process to ensure all members meet the required age limit.

If mcity88 discovers that personal data of a minor has been collected without consent, we will take immediate steps to delete that data and close the account in question. If you have information regarding such misuse, please contact our support team immediately.

10 Amendments to This Privacy Policy

Mcity88 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Each new version will be published on this page with a clear update date.

  • For significant changes, we will notify active members via in-platform notifications or their registered email.
  • Continued use of the mcity88 platform after any amendments are published constitutes acceptance of the latest version of the Privacy Policy.
  • If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the established procedure.

Any enquiries regarding this Privacy Policy may be directed to the mcity88 support team via the 24/7 live chat available within the platform.

Data Protection Rights You Hold

As a mcity88 member and data subject under Malaysia's PDPA, you hold the following rights, which you may exercise at any time.

Right of Access

You have the right to request a copy of all personal data we hold about you in a readable format.

Right to Rectification

If any data we hold is inaccurate or outdated, you have the right to request a correction promptly.

Right to Erasure

You may request the deletion of your data under certain circumstances, subject to legal record retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time without providing a reason.

Right to Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.

Right to Restriction

Under certain circumstances, you may request that the processing of your data be temporarily restricted during a dispute or investigation.

How mcity88 Protects Your Data Every Day

End-to-End Encryption

All data moving between your device and mcity88 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major commercial banks.

Secure Data Centre

Member data is stored in data centres that meet strict physical and cyber security standards, with access limited to authorised personnel only.

Regular Security Audits

Mcity88 conducts regular internal and external security audits to identify and address any vulnerabilities before they can be exploited.

Full Communication Control

You have full control over the marketing communications you receive. Unsubscribing can be done in one click at any time.

Responsible KYC

Identity documents submitted for the KYC process are stored with encryption and accessed only by authorised compliance staff. Documents are not shared with third parties.

Malaysia PDPA Compliance

All mcity88 data collection and processing practices comply with Malaysia's Personal Data Protection Act 2010, ensuring your legal rights are always protected.

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Your Data Is Safe. Your Experience Is Assured.

Strong privacy is the foundation of trust. At mcity88, we take your data protection seriously so you can focus on what matters most — enjoying the games.

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