Mcity88 Terms and Conditions – Malaysia Platform Usage Guidelines

1 Acceptance of Terms

By accessing or using the mcity88 website, app or any of its services, you agree to be bound by these Terms and Conditions, our Privacy Policy and all other relevant guidelines. This acceptance is comprehensive and cannot be selectively applied.

• Continued use of the mcity88 platform after any amendment to the terms is considered acceptance of the revised terms.
• mcity88 reserves the right to amend these terms at any time without prior notice, though we will endeavour to inform members of significant changes.
• These terms are governed by and interpreted in accordance with applicable law.

2 Member Eligibility

To register and use the mcity88 platform, you must meet the following eligibility requirements. mcity88 conducts age verification through the KYC process and reserves the right to close any account found not to meet these requirements.

• You must be at least 18 years of age at the time of registration.
• You must register as an individual for yourself only — registering on behalf of another person is prohibited.
• Each individual is permitted to hold only one (1) active account on mcity88 at any time.
• You must provide true, accurate and up-to-date information during registration and whenever requested thereafter.
• Use of the platform is not permitted in regions where online gambling is prohibited by law. It is your responsibility to ensure compliance.

3 Registration & Account Management

Your mcity88 account is personal and non-transferable. You are fully responsible for maintaining the confidentiality of your password and login details.

• Keep your password secure and do not share it with anyone, including mcity88 staff.
• You are responsible for all activity that occurs under your account.
• If you suspect your account has been compromised, contact mcity88 support immediately via live chat.
• KYC (identity verification) is required for your first withdrawal and may be requested again for large transactions or if suspicious activity is detected.
• Accepted KYC documents include a valid and legible national ID, passport or driving licence.

4 Deposits & Withdrawals

All financial transactions on mcity88 are processed in Malaysian Ringgit (MYR). mcity88 does not charge any processing fees for deposits or withdrawals, though third-party payment providers may apply their own fees.

• Accepted payment methods: DuitNow, Touch 'n Go eWallet, GrabPay, Boost and FPX (online bank transfer).
• Deposits are typically credited to your account within 1–5 minutes depending on the chosen method.
• Withdrawals are processed within 1–24 business hours after KYC verification is complete.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your mcity88 account.
• mcity88 reserves the right to request additional documents for withdrawals exceeding a certain amount as part of its anti-money laundering procedures.
• Funds deposited via certain methods may need to be withdrawn through the same method.

5 Bonuses & Promotions

Mcity88 offers a variety of bonuses and promotions from time to time. Each offer is subject to specific conditions stated on the relevant promotions page. The following general conditions also apply to all bonuses unless stated otherwise.

• All bonuses are subject to wagering (rollover) requirements that must be met before a withdrawal can be made.
• Bonuses are for personal use only and may not be transferred to other members.
• Each promotion has a stated validity period — unused bonuses will expire automatically once that period ends.
• mcity88 reserves the right to cancel or modify any promotion at any time without prior notice.
• Members found to have abused the bonus system (bonus abuse) will forfeit their bonus eligibility and their account may be suspended.

6 Game Rules

All games available on mcity88 use Random Number Generator (RNG) technology independently certified by accredited certification bodies. This ensures every game outcome is entirely random.

• Each game has specific rules accessible within the game interface itself.
• In the event of a technical disruption during gameplay, mcity88 will endeavour to restore the session or provide fair compensation.
• mcity88 is not liable for losses caused by internet connection disruptions on the user's end.
• Game results recorded on the mcity88 server are final and cannot be disputed on the grounds of display errors on the user's device.
• Use of third-party software, bots, or any automated method to influence game outcomes is strictly prohibited.

7 Prohibited Member Conduct

Mcity88 is committed to maintaining a safe and fair gaming environment for all members. The following conduct is strictly prohibited and may result in immediate account termination.

• Registering more than one account (duplicate accounts).
• Money laundering or any suspicious financial activity.
• Use of stolen or unauthorized credit card or bank account information.
• Colluding with other players to cheat the system or other players.
• Use of bots, automated software, or any method to exploit the platform.
• Attempts to hack, breach, or disrupt mcity88 systems.
• Sharing your account with others or allowing others to use your account.

8 Account Suspension & Closure

Members may close their own account at any time by contacting mcity88 customer support. mcity88 also reserves the right to suspend or close accounts under the following circumstances.

• Violation of any provision of these Terms and Conditions.
• Inability to verify a member's identity or age within the specified timeframe.
• Member-initiated self-exclusion request for responsible gaming purposes.
• Account inactivity exceeding 12 consecutive months with no transactions.
• Instructions from a competent authority or legitimate third party.

If your account is closed at your own request and no violations are found, any valid remaining balance will be returned to you via standard withdrawal methods once the review is complete.

9 Limitation of Liability

Mcity88 strives to keep the platform running smoothly and securely at all times. However, there are limitations of liability that you should be aware of.

• mcity88 is not liable for any loss of profits or indirect losses arising from use of the platform.
• The platform is provided "as is" and mcity88 does not guarantee that the service will always be uninterrupted or entirely error-free.
• mcity88 is not responsible for any actions or omissions by third-party payment providers that result in transaction delays or failures.
• Members are responsible for ensuring their device and internet connection are functioning properly during gaming sessions.

10 Terms Amendment

Mcity88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this website.

• It is your responsibility to check this page periodically for any changes.
• For significant amendments, mcity88 will endeavour to notify active members via email or in-platform notification.
• If you do not agree with any amendment, you have the right to close your account.